Customer information
Payment and order requests
What checkout does
All listed prices are in US dollars. Checkout sends an order request; it does not take a payment or guarantee acceptance. Keep the reference shown after submission so you can discuss the request with us. Please contact us if you do not receive an on-screen reference.
Your final total
The cart shows merchandise, shipping and an estimate before tax. We review availability, delivery and applicable sales tax, then provide the final itemized total for your approval. No additional amount is charged without your agreement. You may decline a revised total without charge.
Arranging payment
No funds are charged through this website. Payment arrangements are discussed only after availability and the final total are agreed. Do not enter card numbers, bank details or financial credentials in checkout, order notes or email. The website does not collect or store payment credentials.
Corrections and cancellation
Email [email protected] with your reference to correct a request or ask a question. An unaccepted request can be cancelled without charge. For an accepted order, ask to cancel before dispatch; after dispatch, follow the returns policy.
Reading the estimate
Review product names and quantities in the cart before continuing. The merchandise subtotal determines whether the stated free-shipping threshold is reached; it is not a claim that tax is zero. The displayed estimate before tax combines merchandise and the stated shipping amount. We confirm applicable sales tax and the final itemized total before acceptance, so a displayed request estimate is not a receipt for money received.
Keeping track of a request
After a successful submission, copy the on-screen reference and keep it with your item list. The reference identifies a saved request, not a payment authorization. Checkout does not promise an automatic confirmation email, a payment-provider account or immediate stock allocation. If you receive an unexpected payment message, contact us through the published contact details and verify the request and agreed total before proceeding. Never put card or online-banking credentials into an order note.
Errors and repeated attempts
Correct any highlighted delivery or contact fields before trying again. If the site reports that your form has expired, refresh and check the cart before resubmitting. If a save error is shown, the cart and draft are intended to remain available for correction or another attempt. When the result is uncertain or no reference appears, contact support before creating a second request. If you have two references for the same intended purchase, supply both and explain which request should remain; do not assume two requests represent two payments.
Payment after agreement
Any later payment arrangement must relate to the availability and total you actually accepted. Ask for clarification of an unfamiliar amount before agreeing, and keep the agreed details for reference. The website itself does not collect a deposit, charge for a declined revised offer or establish a recurring subscription. Refunds concern money actually paid under a later agreed arrangement, not an unpaid request estimate; the Returns and Service policies explain the relevant cancellation and return procedures.
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