Customer information
Privacy policy
Who is responsible
Logan House Coffee Company, LLC operates logancoffeellc.com. Our registered address is 1790 S. Lafayette Street , Denver , CO , 80210 , United States. For privacy questions, email [email protected] or call +1 (720) 515-7752.
Information and purposes
We use the contact and delivery details, requested items and notes you provide to respond to inquiries, assess availability, prepare an offer and support accepted orders. Necessary session information maintains your cart and protects forms. Hosting security logs may contain IP addresses, browser details and request times. Please do not provide financial credentials or sensitive personal information.
Sharing and choices
We do not sell personal information or use it for targeted advertising. Access is limited to people and service providers who need information to operate the website, handle requests or fulfill accepted orders. We share only what is needed for those purposes. No optional analytics or advertising tools are currently active. Cookie settings let you review or withdraw optional choices without disabling shopping.
Retention
Unaccepted order requests and inquiries are retained for up to 90 days, unless an active issue requires longer handling. Accepted order records are retained for up to 3 years for support and accounting, or longer when a documented legal duty requires it. Inactive shopping sessions expire after 30 days. Hosting security logs follow the hosting provider’s retention settings; contact us with a specific privacy question about those records. Records connected with an unresolved request or legal obligation may be retained until that need ends.
Your rights and security
Email us to request access, correction or deletion of your personal information. We respond within 30 days after a proportionate identity check, and explain any lawful limit on deletion. We restrict access and use reasonable technical safeguards, but no system is risk-free. We do not knowingly collect information from children under 13. This policy covers this storefront, not external websites.
Checkout information you control
Checkout asks for your full name, email address, delivery street, city, state and ZIP code. Phone and order notes are optional. Requested product identifiers, quantities, price estimates and your acknowledgment of the terms accompany the request. Required fields let us identify the person making the request, assess the delivery destination and discuss availability; leaving an optional phone number blank does not prevent submission. Use notes only for information relevant to the requested mugs or tumblers, not health information or details about someone else without permission.
From browsing to an accepted order
A cart or unfinished checkout is not an accepted order. Session data can include selected items, a checkout draft and security information used to protect submission and recognize a repeated request. A saved request has a reference so support can locate the correct record. Availability checks, correspondence and any agreed changes may be needed before acceptance. Retention of accepted records does not mean that the website collects a card payment or sends an automatic email.
Making a privacy request
Write from the email address used for your request when possible, state whether you want access, a correction or deletion, and give the order reference if available. Do not email an identity document or payment information unless we explain a necessary, proportionate verification step. Tell us which detail is wrong and what should replace it. We may need to retain information relating to an unresolved issue or a documented legal duty even after removing other information, and will explain the limitation rather than promise immediate erasure of every record.
Questions and future changes
Contact us if you believe information was sent in error or an account of your request is inaccurate. We use information to handle the requested transaction, operate the storefront and protect it from misuse, rather than treating a purchase inquiry as advertising permission. Privacy handling for inquiries and security logs also involves merchant and hosting operations, not only the shopping session. Check this page when returning to the store for updates; a changed policy does not by itself authorize an unrelated use of previously supplied information.
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