Customer information
Shipping policy
Where we deliver
We ship physical goods to the contiguous United States, including Washington, DC. We do not currently deliver to Alaska, Hawaii, US territories or international destinations. Expedited shipping and local pickup are not available. Please provide a complete street address and a ZIP code matching the destination state.
Charges and timing
Shipping is $6.00 per order, or free when the merchandise subtotal is $75.00 or more. Preparation takes 2–3 business days after availability and the final total are confirmed. Transit normally takes 3–7 business days after dispatch. Business days exclude weekends and US public holidays. These windows are estimates rather than guaranteed arrival dates.
Availability and changes
Submitting a request does not reserve inventory or confirm dispatch. If an item is unavailable, we will offer a revised schedule or cancellation before asking you to pay. We will not substitute another product without your agreement. Tell us promptly if a delivery address needs correction; changes may not be possible once a parcel is dispatched.
Missing or damaged parcels
Contact [email protected] with your reference and delivery details if a parcel is delayed, missing or damaged. Keep the packaging and, where possible, provide photographs of damage. We will review the circumstances and discuss the appropriate replacement, return or refund. Please do not return a parcel without instructions.
Checking the destination
Enter the recipient name, building number, street, city, state and matching ZIP code carefully. Checkout requires a street address and does not accept PO boxes. Washington, DC is included in the contiguous-US delivery coverage. If your destination falls outside the supported area, contact us with a general location question rather than selecting an incorrect state to get through the form. The registered Denver address identifies the business; it does not establish a dispatch warehouse or a pickup option.
From confirmation to transit
Preparation and transit are different stages. The preparation estimate begins after availability and the final total are confirmed, not when you first add a mug to the cart. Transit begins after dispatch rather than after the request reference is issued. A request acknowledgment therefore is not a tracking notice or an assurance that a parcel is moving. Ask us about a time-sensitive purchase before accepting the proposed arrangements; no expedited service or guaranteed arrival date is offered.
Following up on a delay
If the expected period passes, contact us with the order reference, destination and any dispatch information you received. Check whether someone at the destination accepted the parcel and describe any delivery notice, without publishing private delivery details elsewhere. We will review the available information before discussing next steps; this page does not promise a named carrier, automatic tracking email or instant replacement. An address change should be requested as soon as you notice an error because an already dispatched parcel may not be redirectable.
Handling fragile or damaged contents
Examine the parcel and contents carefully on arrival. Keep the carton and protective materials if a ceramic handle, rim or tumbler component appears damaged, and provide photographs when available. Do not continue using cracked ceramics or a visibly damaged drinking component to test it. Follow the Returns policy for the damage-reporting request, postage arrangements and refund procedure. A delivery investigation does not change the stated return conditions or remove any rights that cannot lawfully be restricted.
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